Modifying the Whois (Contact Details) of Domain Names

Typically, Domain Name Contacts are of the following types:

  • Registrant Contact

  • Administrative Contact

  • Technical Contact

  • Billing Contact

In the system, Contacts are independent of a domain name. All contact information that you have used for registering any domain name, is maintained separately in a Contact database. This allows you to re-use the contact information for any other domain name registration without having to fill in all the values again. Think of this as linking Contacts from your Contact database to the domain names you register. Whenever you change any contact information in any Contact, it will automatically change that information in every domain name which uses that contact information and reflect the same immediately in the Whois lookup results of your domain name.

Whenever you change the contact information of a Registrant Contact that is associated with a Domain Name the contact change has to be approved by both the losing and the gaining registrant. The changes can also be authorized by a Designated Agent

What is Designated Agent (DA)

The ICANN Transfer Policy allows the sponsoring registrar to serve as a Designated Agent (DA). The Designated Agent is specifically authorized by the Prior Registrant and New Registrant to make any change on its behalf, through consent that must be obtained from both individually at least once by the sponsoring registrar.

When modifying the name and/or company and/or email address details of the registrant, the user will be provided two options:

  1. Registrant Authorization not required -- Appoint Registrar as Designated Agent:

    Registrar acts as Designated Agent and authorizes the change request. Under this option, the registrant cannot opt out of the 60-day lock. If both the Prior Registrant and New Registrant authorized the registrar to serve as DA, the change request will apply immediately. If only one has authorized the registrar to serve as DA, the change will only occur after the Prior Registrant or New Registrant, whichever is required, consents to the requested change.

  2. Registrant Authorization required -- Maintain Status Quo:

    As it currently is handled now, the Prior Registrant and New Registrant receive email messages asking to approve the change to the Registrant contact. Option to opt out of 60-day lock will be provided to the registrant.

To Modify Contact Details for a Domain Name

Exceptions 
Note

The following instructions are not meant for modifying the Contact Details of:

  • .RU domain names

  • .UK domain names

  1. Login to your Control Panel, search for the domain name whose Contact Details you wish to modify and proceed to the Order Information view. 1

    About Lock / Suspension 
    Note
    • If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

    • For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

    • For Resellers: If the domain name is Locked by 24x7 Central Services, you need to get it Unlocked first. Contact us at info@centralservices.in.

    • For Resellers: If the domain name is Suspended by either you or 24x7 Central Services, it needs to be first Unsuspended, before you can proceed.

  2. Click the Contact Details link to proceed to the Contact Details view.

    About Contact Details View 
    Note
    • .CA domain names only have Registrant, Administrative and Technical Contacts. There is no Billing Contact.

    • In case of a .EU domain name, only the Registrant Contact information needs to be provided and hence, the Contact Details view will display only the Registrant Contact. However, the Whois Lookup results of a .EU domain name will also display an Onsite Contact and a Billing Contact. 2

    • .NL domain names only have Registrant, Administrative and Technical Contacts. There is no Billing Contact.

    • In case of a .NZ domain name, only the Registrant Contact information needs to be provided and hence, the Contact Details view will display only the Registrant Contact. However, the Whois Lookup results of a .NZ domain name will also display an Administrative Contact and a Technical Contact, which displays the same Contact Details as those of the Registrant Contact.

    Additional Information

    Modifying .US Nexus information

  3. Modify the details and click the Save Contact Details button to proceed to save the changes.

    • You may choose to use the the Registrant Contact Details for the Administrative, Billing & Technical Contact Details by selecting the Use same contact for Administrative, Billing & Technical details checkbox.

    Contact Modifications that trigger Change of Registrant verification 
    Note
    • Contact modifications to the following fields will trigger Change of Registrant verification and you will be provided with an additional step to complete contact modification:

      • Name

      • Company Name

      • Email Address

    • Modification to the Contact Details in these circumstances will present you with the following options:

      • Registrant authorization NOT required: You authorize the registrar to act as a designated agent on behalf of the registrant to approve the contact changes. A mandatory 60 day lock will be applied on the domain.

      • Mandatory registrant authorization required:The changes will be applied only post approval from the losing and the gaining registrant. You have an option to opt out of the 60 day transfer lock if this option is selected

    • You may choose either of the options above and click the Save Contact Details button. Based on your preference the contact modification will go through immediately or will be pending registrant authorization. The 60-day lock will also be applicable based on the preference.

    Domain Name Extension Specific Contact Information 
    Note
    • The Modify Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

      • Accented characters in case of the below Contact Types:

        • General Contact

          • Thin Registry - All characters

          • Thick Registry - A set of characters and this set varies from Registry to Registry

        • .CA Contact

        • .CO Contact

        • .DE Contact: This supports the following Latin-1 characters:

          ¡¢£¤¥¦§¨©ª«¬-®¯°±²³´?¶- ¸¹º»¼½¾¿ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿ

        • .ES Contact: This supports all UTF-8 characters.

          Additional Information

          List of UTF-8 Accented Characters

        • .EU Contact

      • Chinese characters in case of .CN Contact (Contact Type).

    • In case of a .CA (Anchor: caaddrules) domain name, the following is relevant:

      • A Registrant Contact can be either an Individual or a Company.

        In case the Registrant Contact is a Company, the Company name itself should be mentioned in the Name field of the Contact. The Company Name field can be filled in as N/A.

        Administrative and Technical Contacts can only be Individuals.

        There is no Billing Contact for a .CA domain name.

      • You can not modify the Registrant Contact's Name of a .CA domain name. If you wish to modify the Registrant Contact Details of your .CA domain name, you need to instead create a new Contact and assign it as the Registrant Contact.

      Additional Information

      .CA Domain Name Rules/Requirements

    • The following list displays the various types of .DE (Anchor: deaddrules) Contacts listed in our system and how they are displayed in the Whois of .DE domain names:

      .DE Contact Type displayed in the System

      .DE Contact Type displayed in the Whois

      Registrant

      Domain Holder

      Admin

      Administrative or admin-c

      Technical

      Technical or tech-c

      Billing

      Zone administrator or zone-c

      The Registrant or the Administrative Contact of a .DE domain name needs to be from Germany. This implies that the country of either of these Contacts needs to be Germany.

      The Name field of any .DE Contact can not be modified. If you wish to modify the Name, create another Contact and associate the same with your .DE domain name.

      While modifying the Contact Details of a .DE domain name, the .DE Registry checks if the Name Servers used by the domain name contain a Zone for this domain name and the correct NS Records.

      If the Name Servers fail to display the Zone file of your .DE domain name and/or display NS Records for the Name Servers, you will not be able to modify the Contact details of your .DE domain name. Moreover, you will be provided 30 days to correct this issue or else your domain name would get Deleted by DENIC.

      Once you have setup your .DE domain name's Zone correctly, you may click the Recheck Nameserver Status button in the Order Information view to confirm the same with the .DE Registry.

    • .ES (Anchor: esaddrules) domain names use an independent Contact database in the system. Contacts for .ES domain names are listed under .ES Contact.

      The following list displays the various types of .ES Contacts listed in our system and how they are displayed in the Whois of .ES domain names:

      .ES Contact Type displayed in the System

      .ES Contact Type displayed in the Whois

      Registrant

      Registrant

      Admin

      Admin

      Technical

      Tech

      Billing

      Billing

      Contact Details addition is restricted in the following ways:

      • For Registrant Contact:

        • The Registrant Contact of a .ES domain name may either be a natural person/individual or a company.

        • You may not modify through our system any Contact Details of the Registrant Contact, of a registered .ES domain name.

          Note

          If you wish to transfer the ownership of a .ES domain name to another entity, the transfer procedure needs to be followed. Once a request has been submitted at the Registry, you need to inform our Support Team at info@centralservices.in. This will enable us to track the request and update our database accordingly.

      • For Other Contacts:

        • The Admin, Technical and Billing Contacts must be natural persons/individuals only.

        • You may not modify any Contact Details. However, you may add another .ES Contact and select the same as either the Admin, Technical or Billing Contact.

    • In case of a .JOBS (Anchor: jobsaddrules) domain name, the following is relevant:

      • Modifying the Registrant Contact Organization for a .JOBS domain name will necessitate re-verification.

        A fee might apply depending on the situation; instances are handled on a case by case basis by the Registry Operator for .JOBS (Employ Media LLC). Registry Operator may be contacted directly at the time of the Registrant change to find out if there is going to be any fee.

      • You may modify the additional information associated with a .JOBS domain name, from this interface.

    • In case of a .NL (Anchor: nladdrules) domain name, the following is relevant:

      • There is no Billing Contact for a .NL domain name.

      • You can not modify the Registrant Contact's Name, Company Name or Legal Form. If you wish to modify the Registrant Contact Details of your .NL domain name, you need to instead create a new Contact and assign it as the Registrant Contact.

    • Modifying any information of the Registrant Contact for a .NZ (Anchor: nzaddrules) domain name will result in the change(s) being applied to all .NZ domain names using this Contact. This will also result in a new Unique Domain Authentication ID (UDAI) being generated for each affected domain name.

Contacts Management Independent of Domain Name 
Additional Information

Apart from the above process, Contacts can be created and managed independent of the domain name(s), directly from within the Customer Control Panel 3.



Contact Details Modification Errors and Domain Name Extension Specific Conditions 
Note
  • You will encounter the below error message in case the domain name is either:

    • Locked/Suspended at the Registry (and not under our system), or

    • a Transfer Away for the domain name to another Registrar is under process

    Attention

    Domain Status does not allow this operation.

  • If you wish to modify your domain name's Contact Details in these circumstances, you have the following solutions:

    • Lock/Suspension applied at the Registry: Contact our Support Team at info@centralservices.in to know the reason for Lock/Suspension and how this Lock/Suspension may be removed.

    • While a Transfer Away is under process:

      • Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

      • Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.

  • While you may modify the Contact Details of a .AU domain name, you may not associate different Eligibility information for the Registrant Contact.

    Additional Information

    .AU Eligibility Information

  • Modification of Registrant Contact of a Third level .ME domain name would be allowed, only if the Registrant remains a Montenegrin individual or entity.

  • While modifying the Contact Details for a .US domain name, the system would collect additional Nexus information, if the same is not already associated with the new Registrant Contact. 4

Modifying CED Contact Details for a .ASIA domain name

At the time of registering a .ASIA domain name, you are required to designate a CED Contact.

About CED Contact 
Additional Information

CED Contact

In this regard,

  • you may choose either the Registrant, Admin, Technical or Billing Contact as the CED Contact, or

  • if none of these Contacts meet the CED requirement, you can use the CED Contact provided by 24x7 Central Services. In this case, the Technical Contact provided by you gets replaced by the CED Contact. Due to this, information of the Technical Contact associated with such a .ASIA domain name cannot be modified.

To Modify the CED Contact associated with a .ASIA domain name

  1. Login to your Control Panel, search for the domain name and proceed to the Order Information view. 5

    About .ASIA Lock / Suspension 
    Note

    If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

    For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

    For Resellers: If the domain name is Locked by 24x7 Central Services, you need to get it Unlocked first. Contact our Support Team at info@centralservices.in.

    For Resellers: If the domain name is Suspended by either you or 24x7 Central Services, it needs to be first Unsuspended, before you can proceed.

  2. Click the Contact Details link.

  3. The existing CED Contact is marked as (CED). Here, you may modify the CED Contact specific details.

    You may also select one of the other Contacts (Registrant, Administrative, Billing or Technical) as the CED Contact for the domain name. For this, click the specific Contact, select the Use this as your local Contact(CED) checkbox. If the newly selected Contact has never been used as a CED Contact before, you would be prompted to provide additional information, so as to declare that this Contact is a legal entity within the DotAsia Community. Provide the details.

    If you had chosen the CED Contact provided by 24x7 Central Services during the registration of your .ASIA domain name, the newly selected CED Contact will now be listed as the Technical Contact for your domain name.

  4. Click the Save Contact Details button.

.ASIA CED Contact Modification Errors 
Note
  • You will encounter the below error message in case the domain name is either:

    • Locked/Suspended at the Registry (and not under our system), or

    • a Transfer Away for the domain name to another Registrar is under process

    Attention

    Domain Status does not allow this operation.

  • If you wish to modify your domain name's Contact Details in these circumstances, you have the following solutions:

    • Lock/Suspension applied at the Registry: Contact our Support Team at info@centralservices.into know the reason for Lock/Suspension and how this Lock/Suspension may be removed.

    • While a Transfer Away is under process:

      • Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

      • Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.